Backup & disaster recovery

Your patient records are recoverable. Can you prove it?

Most practices think they have a backup. Few have tested whether it actually restores. We configure, monitor and test your backup - so when something goes wrong, recovery is measured in minutes, not days.

What we deliver

Backup that's actually been tested.

Automated off-site backup

Encrypted, automated backup to Australian-based cloud storage - running every night without anyone having to remember.

Regular restore testing

We run restore tests on a schedule and document the results. You get proof your backup works, not just hope.

Recovery runbooks

Documented, step-by-step recovery procedures for every system - so recovery doesn't depend on one person's memory.

Server & workstation backup

Clinical server, imaging data, PMS databases, configurations and workstation images - all covered.

Microsoft 365 backup

Microsoft does not back up your email and SharePoint by default. We add a third-party backup layer so you're actually protected.

Backup monitoring & alerts

Failed backups are detected and actioned immediately - not discovered three months later when you actually need to restore.

Common backup myths

Things practices believe that aren't true.

"We back up to an external hard drive."
A drive in the same room as the server isn't a backup - it's a copy that will fail in the same fire, flood or theft event.
"Microsoft backs up our email."
Microsoft 365's retention policies are not a backup. They don't protect against accidental deletion, ransomware or account compromise.
"Our IT guy said the backup is running."
Running and recoverable are different things. When did you last restore a file from it and verify the data was intact?
"We haven't needed it yet so it's probably fine."
Most backup failures are only discovered during a recovery attempt - which is exactly when you can't afford to find out.

Running a medical or allied health clinic instead? Selected clinics are supported too →

Get started

Ready to know what happens on your worst day?

Book a backup & recovery review. We review what would happen if your server, PMS, Microsoft 365 or key files were lost.

No commitment requiredWritten findings report includedNo offshore support - Melbourne based