Backup & Disaster Recovery

Your patient records are recoverable. Can you prove it?

Most practices think they have a backup. Few have tested whether it actually restores. We configure, monitor and test your backup — so when something goes wrong, recovery is measured in minutes, not days.

What we deliver

Backup that's actually been tested.

Automated off-site backup

Encrypted, automated backup to Australian-based cloud storage — running every night without anyone having to remember.

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Regular restore testing

We run restore tests on a schedule and document the results. You get proof your backup works, not just hope.

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Recovery runbooks

Documented, step-by-step recovery procedures for every system — so recovery doesn't depend on one person's memory.

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Server & workstation backup

Clinical server, imaging data, PMS databases, configurations and workstation images — all covered.

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Microsoft 365 backup

Microsoft does not back up your email and SharePoint by default. We add a third-party backup layer so you're actually protected.

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Backup monitoring & alerts

Failed backups are detected and actioned immediately — not discovered three months later when you actually need to restore.

Common backup myths

Things practices believe that aren't true.

"We back up to an external hard drive."
A drive in the same room as the server isn't a backup — it's a copy that will fail in the same fire, flood or theft event.
"Microsoft backs up our email."
Microsoft 365's retention policies are not a backup. They don't protect against accidental deletion, ransomware or account compromise.
"Our IT guy said the backup is running."
Running and recoverable are different things. When did you last restore a file from it and verify the data was intact?
"We haven't needed it yet so it's probably fine."
Most backup failures are only discovered during a recovery attempt — which is exactly when you can't afford to find out.
Get started

Your practice deserves IT that just works.

Book a free 90-minute IT audit. We review your setup, identify risks and give you a written report — with no obligation to engage us.

No commitment requiredWritten findings report includedAvailable within 5 business daysNo offshore support — Melbourne based