A phone system that works as hard as your reception team.
Missed calls are missed patients. We design and manage VoIP phone systems built specifically for healthcare reception - with proper call flows, after-hours routing and the reporting to know what's actually happening.
Built for the way clinics actually use phones.
Custom call flows
Route calls to the right person or queue - reception, nurse, specific practitioner - with a flow that reflects how your practice works.
IVR (auto-attendant)
"Press 1 for appointments, 2 for accounts" - reduces call handling time and ensures after-hours calls are managed correctly.
After-hours routing
After-hours calls routed to voicemail, an emergency line or an on-call number - with clear messages that set patient expectations.
Voicemail to email
Voicemails delivered as audio files to your inbox - so nothing gets missed and you have a record of every message.
Call reporting
How many calls did you miss today? What's your average wait time? Call reporting gives you visibility to manage reception performance.
Multi-site extensions
Internal extension dialling between locations - so your practices can transfer calls and collaborate without going through a public number.